Return Policy

We pride ourselves on great products. We want you to be 100% satisfied with your purchase. But just in case you need to return it:

Our return policy is in effect for 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, please email us with your order number at mailto:hello@monnieand.com BEFORE you return the item. The returned item must be unused, in the same condition that you received it and must also be in the original packaging. The customer pays the shipping cost back to us when returning it if there is nothing wrong with the item. We suggest returning the package with tracking so you can keep track of when it is delivered to us. (we can not be responsible if it is lost in transit).

There are certain situations where only partial refunds are granted (if applicable).  


You can always contact us for any return question at hello@monnieandco.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.